Privacy Policy

This Privacy Policy is in two parts.

Part One applies primarily to the relationship that we have with customers of ETRdotTV ThunderWAN Broadband Services.

Part Two applies primarily to users of this website (

Part One:

ETRdottV ThunderWAN Broadband Services Privacy Policy
Last Updated April 2, 2018

1.   Responsibility for ensuring compliance with the provisions of the Privacy Policy rests with the senior management 
of the ETRdotTV ThunderWAN broadband service, Magnacom Canada Ltd., and related entities that will be identified 
here from time to time (hereinafter ‘Your Provider’), which may designate one or more persons to be accountable for 
compliance with the Privacy Policy, with respect to you (‘the customer’) and your relationship with Your Provider
2.    Your Provider is responsible for all personal information in their possession or control, including information that 
has been transferred to a third party for processing. Your Provider shall use appropriate means to provide a 
comparable level of protection while information is being processed by a third party.
3.    Your Provider shall collect personal information only for the following purposes:
                 a)      To establish and maintain responsible commercial relations with customers and to provide ongoing 
                 b)      To understand customer needs;
                 c)      To develop, enhance, market or provide products and services; 
                 d)      To manage and develop their business and operations,
                 e)      To meet legal and regulatory requirements.
4.    Unless required by law, Your Provider shall not use or disclose, for any new purpose, personal information that 
has been collected without first identifying and documenting the new purpose and obtaining the consent of the 
5.    In certain circumstances personal information can be collected, used or disclosed without the knowledge or 
consent of the individual. For example, Your Provider may collect or use personal information without knowledge or 
consent if it is clearly in the interests of the individual and consent cannot be obtained in a timely way, such as when 
the individual is a minor, seriously ill or mentally incapacitated.
Your Provider may also collect, use or disclose personal information without knowledge or consent if seeking the 
consent of the individual might defeat the purpose of collecting the information such as in the investigation of a 
breach of an agreement or a contravention of a federal or provincial law.
Your Provider may also use or disclose personal information without knowledge or consent in the case of an 
emergency where the life, health or security of an individual is threatened.
Your Provider may disclose personal information without knowledge or consent to a lawyer representing Your 
Provider, to collect a debt, to comply with a subpoena, warrant or other court order, or as may be otherwise required 
by law.
6.    Your Provider will require customers to consent to the collection, use or disclosure of personal information as a 
condition of the supply of a product or service only if such collection, use or disclosure is required to fulfill the 
identified purposes.
 7.    Your Provider may also collect personal information from other sources including credit bureaus, employers or 
personal references, or other third parties that represent that they have the right to disclose the information.
8.    Your Provider works to keep as much data traffic within Canada as practical but the customer agrees that this is 
not an absolute guarantee.
9.    Your Provider shall keep personal information only as long as it remains necessary or relevant for the identified 
purposes or as required by law

10.    Your Provider shall protect personal information against such risks as loss or theft, unauthorized access, 
disclosure, copying, use, modification or destruction, through appropriate security measures. 
11.   Your Provider shall investigate all complaints concerning compliance with the Privacy Policy. If a complaint is 
found to be justified, Your Provider shall take appropriate measures to resolve the complaint including, if necessary, 
amending its policies and procedures. 

For inquiries, complaints or more information please contact:
For a copy of the Personal Information Protection and Electronic Documents Act, please see the Privacy 
Commissioner of Canada website at

Part Two
Privacy Policy for this website
Your privacy is important to Magnacom and ETR.TV. This privacy statement provides information about the personal information that Magnacom and ETR.TV collects, and the ways in which Magnacom and ETR.TV uses that personal information.
Personal information collection
Magnacom and ETR.TV may collect and use the following kinds of personal information:
l [information about your use of this website ;]
l [information that you provide using for the purpose of registering with the website;]
l [information about transactions carried out over this website;]
l [information that you provide for the purpose of subscribing to the website service; and]
l [any other information that you send to Magnacom and ETR.TV.]
Using personal information
Magnacom and ETR.TV may use your personal information to:
l [administer this website;]
l [personalize the website for you;]
l [enable your access to and use of the website services;]
l [publish information about you on the website;]
l [send to you products that you purchase;]
l [supply to you services that you purchase;]
l [send you statements and invoices;]
l [collect payments from you; and]
l [send you marketing communications.]
Where Magnacom and ETR.TV discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Magnacom and ETR.TV may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Securing your data
Magnacom and ETR.TV will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Magnacom and ETR.TV will store all the personal information you provide on its secure servers.
[Information relating to electronic financial transactions entered into via this website will be protected by encryption technology.]
Cross-border data transfers
Information that Magnacom and ETR.TV collects may be stored and processed in and transferred between any of the countries in which Magnacom and ETR.TV operates to enable the use of the information in accordance with this privacy policy.
[In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.]
You agree to such cross-border transfers of personal information.
Updating this statement
Magnacom and ETR.TV may update this privacy policy by posting a new version on this website. 
You should check this page occasionally to ensure you are familiar with any changes. 
Other websites
This website contains links to other websites. 
Magnacom and ETR.TV is not responsible for the privacy policies or practices of any third party.
Contact Ron Shaw at
If you have any questions about this privacy policy or Magnacom and ETR.TV’s treatment of your personal information.
This privacy statement
This privacy statement is based on a precedent created by and published by